JEYOGO CARE
Contact & Support
Order help, replacements, and product guides.
1-Year WarrantyAll JEYOGO products
Get replacement help
Quality issue? We'll replace it.
Once a quality issue is confirmed from your photos, we send a free replacement. No return required.
1. Send photos
Email your order number, a short description, and clear photos of the damage or defect.
2. We confirm
Our team reviews the photos and confirms the next step.
3. Get a replacement
For confirmed quality issues, we arrange a new item. Keep the original; no return is needed.
1L BOTTLE GUIDE
1L Collapsible Water Filter Bottle User Manual
Parts, use, cleaning, and storage.
8-page PDF · English, Chinese, French, German, Spanish, and Japanese.
Watch your product guide
2L Filtration System
Watch on YouTubeQuick order help
Where is my order?
Check the tracking link in your shipping email. If tracking has not updated or your parcel is delayed, send us your order number. View shipping details.
Can I change my address or cancel?
Contact us as soon as possible with your order number. We review address changes and cancellation requests before shipment.
What about a return without a quality issue?
Unused items may qualify for a return within the 30-day request window. Please contact us before returning anything. View the return policy.
Need a hand?
Send your order number so we can help you faster.
Monday-Friday, 9:00 AM-6:00 PM · Shanghai time (UTC+8)
We usually reply within 24 hours on business days.