配送ポリシー

Shipping Policy

Order Processing
Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, peak seasons, or when additional order verification is required.

Shipping Destinations
JEYOGO prioritizes shipping to the United States. International shipping may be available depending on the destination and the options shown at checkout.

Free Shipping
Free shipping is available on orders over $49. If a shipping fee applies, it will be shown at checkout before payment.

Estimated Delivery Time
For U.S. orders, estimated delivery is typically 7-15 business days after the order has been processed and shipped. Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other factors outside our control.

Tracking
When tracking is available, we will provide tracking information by email or through your order page after the order ships.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses. If you notice an address error, contact us as soon as possible at service@jeyogo.com.

Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may be required by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Lost or Delayed Packages
If your package appears delayed or lost, please contact us at service@jeyogo.com with your order number. We will help review the shipment and work with the carrier or logistics provider where possible.