Refund & Return Policy
30-Day Refund & Replacement Support
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at service@jeyogo.com. Please include your order number and clear photos or video showing the issue.
After we review your request, we may offer a replacement, a partial refund, or a full refund when eligible. In some cases, we may not require the item to be returned. Please do not discard the product until our support team confirms the next step.
For non-defective items, products must be unused, in original condition, and in the original packaging to be eligible for return. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Refunds are issued to the original payment method after approval. Processing times may vary depending on your payment provider.
Items that have been used, damaged by misuse, altered, or returned without prior approval may not be eligible for a refund or replacement.
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item shipped. Original shipping fees are non-refundable unless otherwise required by law.
Please contact us at service@jeyogo.com before sending any return. After your return request is approved, returns may be sent to our U.S. company office address:
JEYOGO LLC
30 N Gould St #66236
Sheridan, WY 82801
United States
loading