Política de reembolso

Refund & Return Policy

1-Year Warranty — All JEYOGO Products

All JEYOGO products are covered by a 1-year warranty from delivery for quality issues. Email service@jeyogo.com with your order number, a short description, and clear photos of the damage or defect.

Once a quality issue is confirmed from your photos, we send a free replacement. No return is required. Please keep the product until our support team confirms the next step. Damage caused by misuse or alterations is not covered.

The 1-year quality warranty is separate from the 30-day return window below. Get replacement help.

30-Day Returns & Refunds

You may request an eligible return within 30 days after the last item in your order is delivered. If the final day falls on a weekend or holiday, the request window extends to the next business day.

For non-defective items, products must be unused, in their original condition and packaging, and approved for return before you send them back. We do not charge a restocking fee. Customers are responsible for return shipping costs for non-defective items.

If you receive an incorrect item, contact us within the 30-day return window with your order number and clear photos so we can arrange a replacement or an eligible refund. For damaged or defective items, the 1-year quality warranty above applies.

Refunds are issued to the original payment method after approval. Processing times may vary depending on your payment provider. Non-defective items that have been used, altered, or returned without prior approval may not be eligible for a return or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item shipped. Original shipping fees are non-refundable unless otherwise required by law.

Return Address

Please contact us at service@jeyogo.com before sending any return. After your return request is approved, returns may be sent to our U.S. company office address:

JEYOGO LLC
30 N Gould St #66236
Sheridan, WY 82801
United States

Order Cancellations Before Shipping

You may request cancellation of any unfulfilled (not yet shipped) item at any time before that item is shipped. Submit a cancellation request from your customer account and order page, or email service@jeyogo.com with your order number and the items you wish to cancel.

Cancellation requests are reviewed by our support team and are not automatically approved. When a cancellation is approved before fulfillment, the payment attributable to the cancelled items will be refunded to the original payment method. Once an item has been shipped, please follow our Refund & Return Policy to request a return. Nothing in this policy limits any cancellation, withdrawal, refund, or other rights that cannot be excluded under applicable law.