Política de envío

Order Processing and Shipping Origin

U.S. orders ship from our U.S. inventory. Delivery is estimated within 5 days of ordering, including processing. Orders to other destinations ship from China and usually take 1–3 business days to process after payment is confirmed. Processing may take longer during holidays, peak seasons, or when additional order verification is required.

Shipping Rates

All products ship free to the United States, with no minimum purchase.

For other destinations where shipping is available, orders of US$49 or more qualify for free shipping. For orders below US$49, the following rates apply:

• Asian destinations: US$6 for up to 1 kg; US$9 for over 1 kg and up to 2 kg.
• Other destinations outside the United States: US$8 for up to 1 kg; US$13 for over 1 kg and up to 2 kg.

Rates are based on the weight calculated at checkout. The maximum package weight for non-U.S. orders is 2 kg, including orders that qualify for free shipping. Orders above this limit cannot use standard checkout shipping; please contact service@jeyogo.com before placing an order. Shipping availability, any currency conversion, and the final shipping charge are shown at checkout.

Import Duties and Taxes

International orders are shipped on a Delivered Duty Paid (DDP) basis. JEYOGO arranges import customs clearance and covers applicable import duties, import taxes (including import VAT or GST), and import clearance charges. You do not need to pay additional import charges when your order is delivered.

If a carrier requests payment of import charges, contact service@jeyogo.com with your order number and the carrier's notice before paying so we can resolve it.

Sales Tax at Checkout

Where applicable and collected by our store, sales tax on your purchase is calculated and shown at checkout. This is separate from the import duties and taxes covered by JEYOGO.

Estimated Delivery Time and Tracking

U.S. delivery is estimated within 5 days of ordering; this is an estimate rather than a guaranteed delivery date. Delivery times to other destinations vary by country and shipping option. Carrier delays, customs processing, weather and holidays may affect delivery. When tracking is available, we provide it by email or through your order page after shipment.

Address Accuracy

Please provide a complete and accurate shipping address. If you notice an address error, contact service@jeyogo.com as soon as possible. Incorrect or incomplete addresses may cause delays, failed delivery or lost packages.

Lost or Delayed Packages

If your package appears delayed or lost, email service@jeyogo.com with your order number. We will review the shipment and work with the carrier or logistics provider where possible.